![]() ![]() However if you click 'recovery assistant' on the top left, you'll see an option for 'erase mac' which will essentially erase the contents of the laptop allowing you to reinstall the macOS.Īfter erasing, the computer will restart and you'll see the the typical blinking folder with a question mark (because all the startup files were deleted), but you just follow the regular recovery process again (recovery mode by restarting and holding cmd+r) and you can reinstall the factory setting macOS. ![]() This is actually true, it's just not readily apparent what to do after starting in internet recovery mode because the first screen you see is still the login screen. The hint is in one of the other answers on here, which is that 'apple support says internet recovery doesn't require the login password'. Name the volume 'Macintosh HD' and choose the format 'APFS' or 'mac OS Extended (Journaled) whichever the Disk Utility suggests. To do this, turn off your Mac and then turn it on, and hold Cmd+R until you see the Apple logo appear. Follow the on-screen instructions for connecting to a. When we tried recovery mode it still required a password, as did internet recovery mode. Firstly you’ll need to start up the macOS Recovery mode. After starting (or restarting) your MacBook Pro, hold the Command key while pressing R during boot. Previous employee left and we didn't have the password. I encountered this same problem and have been able to solve it. ![]()
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